IranConnect
Help

IranConnect support

Connection troubleshooting, feedback, privacy requests, and abuse reports.

Contact us

Email support@iranconnect.online or open the settings wheel in IranConnect and select Send feedback. Include your platform, app version, approximate time of the problem, and diagnostic log when relevant. Never send passwords, private connection credentials, or authentication tokens.

Connection troubleshooting

  1. Update IranConnect to the latest available version.
  2. Confirm your device has internet access before connecting.
  3. Disconnect, wait several seconds, and connect again.
  4. Confirm the operating system granted VPN permission.
  5. Temporarily disable another VPN, private DNS, or traffic-filtering app that may conflict.
  6. If only one website fails, send its domain and the approximate time; do not send passwords or page contents.

What to include in a report

The installation ID from diagnostics, device and OS version, connection result, affected domain, and approximate timestamp help us investigate. Screenshots should be checked for personal information before sending.

Abuse and urgent safety

Report suspected misuse to support@iranconnect.online. This inbox is not continuously monitored; contact local emergency services for an immediate threat.